SHIPPING POLICY
Effective Date: January 8, 2025

INTRODUCTION
At COVASONALI, we are committed to ensuring that your order arrives safely and on time. This Shipping Policy outlines the shipping options, fees, delivery times, and other relevant details for customers who make purchases on our website covasonali.com or in our physical store located at 9421 Dubarry Ave, Lanham, Maryland. By making a purchase with us, you agree to the terms specified in this policy.

1. SHIPPING METHODS AND COSTS
1.1. Shipping Methods:
We offer a range of shipping methods to meet the varying needs of our customers. These options include:

Standard Shipping: Our default shipping method for most orders. Delivery typically takes 3-7 business days.
Expedited Shipping: Faster delivery for urgent orders, typically arriving within 1-3 business days.
International Shipping: Available for customers outside of the United States. Delivery times and costs will vary based on the destination.
1.2. Shipping Fees:
Shipping fees are calculated at checkout based on the weight of your order and the shipping address. The exact shipping fee will be displayed to you before you finalize your purchase.

2. SHIPPING TIMEFRAMES
2.1. Domestic Orders:
Orders shipped within the United States typically take between 3-7 business days, depending on your selected shipping method and delivery location. Please note that weekends and holidays do not count as business days.

2.2. International Orders:
For international shipments, delivery times may range from 7-21 business days. Delays can occur due to customs processing or other external factors beyond our control. Shipping times are estimates, and we cannot guarantee specific delivery dates.

2.3. Processing Time:
Orders are processed within 1-3 business days after the payment has been authorized and the order has been confirmed. You will receive an email notification once your order has been shipped.

3. ORDER TRACKING
3.1. Tracking Information:
Once your order has been shipped, you will receive a tracking number via email or SMS (if provided). You can use this tracking number to monitor the status of your shipment.

3.2. Tracking Delays:
In some cases, it may take up to 24-48 hours for tracking information to be updated. If your tracking number does not show updates or you have concerns about your shipment, please contact our customer service team.

4. SHIPPING RESTRICTIONS
4.1. International Shipping Restrictions:
While we offer international shipping, certain products may not be available for shipping outside the United States due to legal, regulatory, or logistical constraints. These restrictions will be clearly indicated on the product page if applicable.

4.2. Address Issues:
Please double-check the shipping address you provide when placing an order. COVASONALI is not responsible for shipments sent to incorrect or incomplete addresses. If you provide an incorrect address, we may not be able to process your order or may charge an additional fee for reshipping.

5. DELIVERY ISSUES AND DAMAGES
5.1. Lost or Stolen Packages:
If your order is marked as delivered but you did not receive it, please contact the shipping carrier first to inquire about the status of the delivery. If the issue persists, please contact us at info@covasonali.com for assistance.

5.2. Damaged Goods:
If your order arrives damaged, please notify us within 5 business days of receipt. We may require photos of the damaged items to assist in processing a claim with the shipping carrier. We will arrange for a return and replacement or refund, depending on the circumstances and the condition of the product.

6. DELIVERY TO P.O. BOXES
6.1. P.O. Box Shipping:
We are unable to ship to P.O. Boxes for certain items, especially larger or heavier products. Please ensure that you provide a physical shipping address when placing your order. If you provide a P.O. Box address, we will contact you to request an alternative address for delivery.

7. SHIPPING TO MULTIPLE ADDRESSES
7.1. Multiple Shipments:
If you wish to have different items shipped to different addresses, you will need to place separate orders for each delivery address. The system does not currently allow shipping to multiple addresses within a single order.

8. SHIPPING COST EXEMPTIONS
8.1. Free Shipping:
Occasionally, we offer free standard shipping for orders that meet specific criteria, such as a minimum order value or during certain promotional events. Please check the terms of the offer for eligibility details.

9. CUSTOMS AND DUTIES
9.1. Customs Fees:
For international shipments, customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on potential fees.

10. CUSTOMER SERVICE AND SUPPORT
10.1. Customer Inquiries:
If you have any questions about shipping, please feel free to contact our customer service team at:

Email: info@covasonali.com
Phone: (301) 577-3417
Address: 9421 Dubarry Ave, Lanham, Maryland
Last Revised: January 8, 2025