REFUND AND RETURNS POLICY

Effective Date: January 8, 2025

INTRODUCTION
Thank you for shopping with COVASONALI. We are committed to ensuring you are satisfied with your purchase. If for any reason you are not completely satisfied, our Refund and Returns Policy outlines how to return or exchange products purchased from COVASONALI. By making a purchase, you agree to the terms of this policy.

1. RETURNS AND EXCHANGES

We offer returns and exchanges under the following conditions:
1.1. Timeframe for Returns:
You may return your item within 30 days from the date of delivery. After 30 days, we unfortunately cannot offer you a refund or exchange.

1.2. Condition of the Product:
Items must be returned in new, unused condition. Returns will not be accepted if the product shows signs of wear, damage, or is missing tags.

1.3. Non-returnable Items:
Certain items are non-returnable, including but not limited to:

  • Personalized or custom items
  • Gift cards
  • Final sale items

2. REFUNDS

2.1. Refund Eligibility:
To be eligible for a refund, the item must meet the criteria outlined in this policy. Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

2.2. Refund Method:
Refunds will be credited to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

3. EXCHANGES

If you would like to exchange an item for another size, color, or model, please contact our customer service team at info@covasonali.com within 30 days of receiving your order.

4. RETURN SHIPPING COSTS

You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., a wrong or defective item). If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. HOW TO INITIATE A RETURN

To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at info@covasonali.com with your order number.
  • Provide a brief description of the reason for your return or exchange request.
  • If approved, you will receive instructions on how to return your item.

6. DEFECTIVE OR DAMAGED ITEMS

If your product arrives defective or damaged, please contact us immediately upon receipt of your order. We will provide you with a return shipping label and arrange for a full refund or replacement, as per your preference.

7. CANCELLATIONS

You can cancel an order within 24 hours of placing it, provided it has not yet been processed or shipped. After this period, we are unable to cancel the order, and it will fall under the return policy once you receive the item.

8. FINAL SALE ITEMS

Items marked as “final sale” cannot be returned or exchanged. Please review the product description carefully before making a purchase.

9. CUSTOMER SERVICE

If you have any questions about your return or refund, please contact our customer service team at:

Last Revised: January 8, 2025