PAYMENT POLICY

Effective Date: January 8, 2025

INTRODUCTION
At COVASONALI, we strive to make your shopping experience as smooth as possible. This Payment Policy outlines the payment methods, procedures, and terms that apply when you make a purchase on our website covasonali.com or in our store located at 9421 Dubarry Ave, Lanham, Maryland. By using our website and completing a transaction, you agree to the terms specified in this policy.

1. ACCEPTED PAYMENT METHODS

1.1. Payment Options:
We accept a variety of payment methods for your convenience, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure and trusted online payment platform.
  • Apple Pay: For quick and easy payments through your Apple device.
  • Google Pay: For payments made through Google Pay.

1.2. Payment Currency:
All payments are processed in U.S. dollars (USD). The amount charged to your card will be converted based on the exchange rate provided by your payment provider if you are making an international purchase.

2. PAYMENT PROCESSING

2.1. Order Confirmation:
Once your payment has been processed successfully, you will receive an order confirmation email detailing your order, including the items purchased, order total, shipping address, and estimated delivery date.

2.2. Authorization and Verification:
To protect against fraudulent transactions, all payment details provided are subject to verification and authorization by your payment provider and COVASONALI. If additional information is required for verification, we may contact you for clarification before processing your order.

2.3. Delayed Authorization:
In some cases, there may be a delay in processing payments due to issues with payment authorization. If your payment is declined or delayed, we will notify you via email and work with you to resolve the issue. We reserve the right to cancel orders that are not successfully authorized.

3. ORDER CANCELLATION

3.1. Cancellation by Customer:
You may cancel your order at any time before it has been shipped. Once your order has been processed and shipped, it cannot be canceled. Please contact us immediately at info@covasonali.com if you need to cancel your order.

3.2. Cancellation by COVASONALI:
We reserve the right to cancel your order for any reason, including, but not limited to, payment issues, pricing errors, or shipping restrictions. In the event of cancellation, we will notify you via email and provide a full refund.

4. PAYMENT SECURITY

4.1. Data Encryption:
We take the security of your payment information seriously. All payment transactions are encrypted using secure socket layer (SSL) technology, ensuring that your personal information is protected during the transaction process.

4.2. Third-Party Payment Processors:
For your security, COVASONALI uses trusted third-party payment processors to handle your payment details. These processors comply with the highest standards of payment security, including PCI DSS (Payment Card Industry Data Security Standard) compliance.

5. TAXES AND FEES

5.1. Sales Tax:
Sales tax will be applied to your order based on the shipping address provided. The applicable sales tax rate will be calculated and displayed during the checkout process before you confirm your order.

5.2. Additional Fees:
If there are any additional fees associated with your payment method (e.g., foreign transaction fees, currency conversion fees), these will be charged by your payment provider and are your responsibility.

6. REFUNDS AND RETURNS

6.1. Refund Process:
In the event that you are entitled to a refund under our Refund and Returns Policy, the refunded amount will be credited to the original payment method used to make the purchase. Refunds will be processed within 5-7 business days of receiving the returned item(s).

6.2. Partial Refunds:
In some cases, if only part of an order is returned or canceled, the refund amount will be prorated based on the items returned and the total order value.

7. PAYMENT DISPUTES

7.1. Chargebacks:
If you dispute a charge with your bank or payment provider (also known as a chargeback), we reserve the right to cancel any outstanding orders and block access to our services until the dispute is resolved. We may also request documentation or information related to the chargeback for verification.

7.2. Fraudulent Transactions:
COVASONALI takes fraud prevention seriously. If we suspect that an order has been placed using fraudulent payment details, we reserve the right to cancel the order, suspend your account, and notify the appropriate authorities.

8. PAYMENT ISSUE RESOLUTION

8.1. Customer Support:
If you encounter any issues while making a payment or have questions about our payment policies, please contact our customer support team. We are happy to assist you in resolving any payment-related issues. You can reach us at:

9. PAYMENT POLICY CHANGES

9.1. Modifications:
We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically to stay informed of any updates.

Last Revised: January 8, 2025